DO TECH IP PBX & HOSTED PBX
Communication is made simple with DO TECH’s On-Site IP PBX or Cloud PBX Solutions.
- Efficient Office Operations
- Secure Communications
- Support For Over 400 Phones
- Support For Wired & Wireless, IP & Digital Telephones
The Types Of PBX Systems
Running a successful business is all about getting phone calls, after all it’s phone calls that separate you and repeat customers – and as a business owner, you know quality phone lines are a vital lifeline between you and your customers and undoubtedly outperforms email communication that may often end up going stale due to lack of communication, the message the customer’s trying to get across and general lead times.
Reliable PBX systems that won’t let you or your company down and will never leave your customers frustrated when they are unable to contact you. Happy customers are the success of running a profitable business.
There’s no excuse not to have fully functioning PBX systems in your business, considering how far PBX technology has come and how the technology has evolved to make our daily lives much simpler and more productive.
DO TECH is here to offer IP PBX and Hosted PBX solutions for you and your business. Deciding on which is best for you depends on your business and personal requirements. Each system has its own ups and downs, each with its advantages to make the most out of your business.
Traditional PBX systems got a new lease on life with today’s new age and the era of PBX communications. How? With the use of super-fast internet speeds. IP PBX – or Internet Protocol Private Branch Exchange, or VoIP as it may also be known as simply put means a way of making and carrying phone calls over the internet.
This means your IP PBX phones connect and work off the existing internet (LAN) connection at your offices.
IP PBX systems rely more on the use of virtual software as opposed to physical hardware that may need upgrading to new equipment, costing you more money.
IP PBX it’s more than often as simple as upgrading the software to the latest version at no extra cost to stay up-to-date and to enable the latest features, bug fixes and enhancements. This, of course, depends on the chosen developer’s software and their user agreements.
If you were to opt to go with newer IP PBX systems, it’s still however backwards compatible with traditional PBX systems with the assistance of SIP Trunks. SIP Trunking (Session Initiation Protocol) allows the existing phones in your business to use an internet connection, whether it’s a wired or wireless connection.
This means you’ll be able to make and receive calls over the internet. Think of SIP Trunks as the modern-day replacement of traditional analogue PABX systems. Here are a few advantages to hosting your own IP PBX:
- PC system integration
- In-house troubleshooting/Full control
- 3-in-1 solution (Internet, VoIP, Telephone)
- Simple reconnection when moving to new locations
- No monthly expenses/contract commitments from third-parties
Hosted IP PBX
Hosted IP PBX is for companies that want all the advantages of IP PBX over traditional PBX, but don’t want the hassles and headaches of dealing with PBX systems when they do not have the knowledge or know-how on how to set up and maintain IP PBX systems in-house on their own.
This means that a dedicated third-party VoIP company will fully set up, configure and control all your PBX systems for you without needing to do anything on your part.
Just like your internet provider who provides your internet to your business each month for as long as you continue to pay, a VoIP company will continue to ‘host’ and manage your IP PBX for you on their behalf with their own hardware and servers at their building premises, for a monthly fee, generally being some sort of a two-year contract lock-in.
For some companies, it’s convenient (and cost-effective) to have a dedicated VoIP/Hosted PBX company to take care of all their PBX needs for them. The decision ultimately relies on the business owner’s behalf and is their call. Below are a few advantages on deciding with the Hosted PBX option:
- Technical know-how not needed
- No need to purchase local servers
- Low to no maintenance on your part
- Assistance on-call from hosting company staff
- Piece of mind knowing everything’s set up correctly
- Continued business if something drastic were to happen at your premises
- No worrying about upgrading the PBX system when needs arise due to software changes
Which Should You Choose?
As you can imagine, if you opt for in-house IP PBX, you are in complete control over your IP PBX systems without the need of paying a third-party company to assist in upgrades, changes and troubleshooting.
And should anything go wrong, it can be seen to and fixed immediately without waiting around and relying on an external party to rectify the problem for you. Doing so would result in potential downtime until a technician arrives to rectify the issue.
You have peace of mind knowing that if something were to go wrong, adjustments are needed or more phones hooked up, the third party company has highly trained technicians that can come out and assess the problem and fix it there and then with a matter of minutes without you worrying about furthered downtime troubleshooting the issues yourself.
Deciding between traditional PBX an IP PBX is generally considered an easy one – opting for the newer IP PBX option in this day and age is the better option, better call quality, can be managed in-house without the need of an external PBX company and can be integrated with your existing internet connection setup.
This means that all your phone calls are routed through your internet connection without the need for telephone lines/cables.